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LGBT HERO — Privacy Policy | Your trust matters to us

We know how important privacy is — especially in LGBTQ+ spaces. That’s why LGBT HERO will never sell, rent, or pass your personal data to any other organisation. Ever.

We only collect the information we genuinely need to offer our services, improve them, and keep you informed about things you’ve asked to hear about.

What information we collect

Depending on how you use our website, we may collect:

Forum sign-up details – your name and email address so you can create an account and take part in discussions.

Newsletter subscriptions – your name and email address so we can send you updates and news.

Form responses – information you choose to share with us (for example, feedback or survey answers).

You’re always in control: you can update or delete your data, or unsubscribe, at any time.

How we use your information

We use your personal data to:

Provide access to our online forums and services.

Send you the information or updates you’ve asked for.

Improve our website and better understand how people use it.

Keep our spaces safe and welcoming for everyone.

Only authorised LGBT HERO staff and trusted technical providers have access to your information — and only for the purposes listed above.

Legal basis for using your data

Under UK GDPR, we process your personal data based on:

Consent – when you sign up, subscribe, or choose to share information with us.

Legitimate interests – when we need to maintain the security and performance of our website or respond to your enquiries.

How long we keep your information

We keep your personal data only as long as necessary for the purpose it was collected — for example, while you’re subscribed to our newsletter or hold a forum account. When it’s no longer needed, it’s securely deleted.

Cookies and analytics

Our website uses cookies and Google Analytics to help us understand how people use our content. These tools collect standard internet log information and visitor behaviour in an anonymous form.

We don’t use cookies to identify you personally, and we don’t link this data to any other information about you. You can control or delete cookies in your browser settings at any time.

For more about cookies, visit www.aboutcookies.org
.

Your rights

You have the right to:

Access the personal data we hold about you.

Ask us to correct or delete it.

Withdraw your consent at any time.

Make a complaint to the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data.

To contact us about your data, email [email protected]
or write to: LGBT HERO, Unit 74, The Link, 49 Effra Road, London, SW2 1BZ

Links to other websites

Our website contains links to other sites. We’re not responsible for the privacy policies or content of third-party websites.

LGBT HERO — Terms & Conditions
Who we are

LGBT HERO (Health Equality and Rights Organisation) is a registered charity in England and Wales (no. 1076854) and a company limited by guarantee (no. 2702133). Registered address: Unit 74, The Link, 49 Effra Road, London, SW2 1BZ

Using our website

By using our website, you agree to these terms.
You may view, download for personal use, and print pages from the site, provided that you:

Don’t reproduce or republish material without permission.

Credit LGBT HERO if you share our work for educational or charitable purposes.
If you’re a charity or organisation with similar aims, we’ll normally grant permission if you ask.

Intellectual property

All content, text, graphics, and logos on this site are owned by LGBT HERO unless stated otherwise. All rights are reserved.

User content and forums

Our online forums and community spaces are moderated to keep them safe and supportive.
By posting content, you:

Agree to follow our community guidelines.

Grant LGBT HERO permission to display, reproduce, and moderate your posts as needed.
We reserve the right to remove posts that break these rules or cause harm to others.

Accuracy and availability

We do our best to keep information accurate and up-to-date, but we can’t guarantee that all content will always be complete or current. Our website and services are provided free of charge and “as is”. We’re not liable for any loss or damage resulting from use of this site.

Changes to these terms

We may update this notice occasionally to reflect changes in the law or our services. Check back from time to time to make sure you’re happy with any updates.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England. We follow all guidance by the Charity Commission of England and Wales.

Contact us

For any questions about these terms or our privacy policy: [email protected]

LGBT HERO, Unit 74, The Link, 49 Effra Road, London, SW2 1BZ